At Skylark, we help non-technical founders bring their startup ideas to life—fast. Using our AI-enhanced development framework and a curated pool of talented freelancers, we deliver MVPs in a matter of days or weeks, not months.
We’re now expanding our freelance pool and are looking for experienced engineers who love building MVPs and working with fast-moving startups.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve customer issues, escalating when necessary.
Provide product information and guidance to customers.
Document and track customer interactions and issues using our support ticketing system.
Collaborate with other teams to ensure customer issues are resolved effectively.
Contribute to the development of support documentation and resources.
Identify opportunities to improve customer support processes and suggest enhancements.
Participate in training sessions to stay updated on product knowledge and support best practices.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Ability to multitask and manage time effectively.
Proficient in using support ticketing systems and CRM software.
Experience in a customer support role, preferably in a tech or software environment.
High level of empathy and patience when dealing with customers.
Ability to work independently as well as part of a team.
Strong organizational skills and attention to detail.
Familiarity with [specific software or tools relevant to your company].
Experience in a fast-paced startup environment.
Multilingual capabilities.
Technical background or understanding of [specific industry-related knowledge].
Certification in customer service or support-related fields.